LiveMetta builds its brand on one thing: an exceptional client experience. From the moment a client walks through the door, the team makes every interaction intentional. Staff greet clients by name, guide them through their first visit, and set them up for success before class even begins. Instructors adapt in real time, offering modifications and making each session feel personal.
Every detail, from lighting to music to flow, reinforces a premium, high-touch experience. Private training extends that philosophy. It gives new clients a way to ease into Pilates, supports those with injuries or specific needs, and creates a more personalized path into the brand.
Private sessions also play a critical role in revenue. LiveMetta runs one-on-one sessions alongside group classes, maximizing studio space and increasing revenue. The model works because it combines experience and efficiency. But as LiveMetta scales to more than ten locations, the operational side of private training starts to break down.
Manual booking broke at scale
Before Mariana Tek, the team relied on a manual matchmaking process to book sessions. Operations staff sat between the client and the instructor, coordinating availability, confirming fit, and managing schedules. Every booking required back-and-forth communication. Instructor availability lived in spreadsheets that changed constantly. Managers spent hours updating schedules, reaching out to instructors, and trying to piece together the right match. What once felt personal and intentional began to feel slow and fragmented.
Initially we started with each manager having the intake of the client, and knowing their instructors at their studio. As we grew to 10 studios, we realized there’s a lot of matchmaking going on here, let’s centralized this.
The big challenge for instructors is that you have to teach at, like, 6 different studios to make a living. With Mariana Tek, it makes it so easy to put them at the different locations, same format, same way of clocking in, same class formats, like same way of booking, same way of so many different things. So [Mariana Tek] makes it really streamlined.
Ray Brandt,
Vice President, LiveMetta
And that delay had real consequences.
When a client expressed interest, they often had to wait hours for a response. In many cases, they never made it to a booked session.
Internally, the team spent too much time coordinating logistics and not enough time delivering the experience that sets them apart.
As the business grows, the problem compounds. More locations mean more instructors, more schedules, and more complexity. Their previous system couldn’t scale.
How LiveMetta protects the premium eperience for private training
LiveMetta didn’t want to fix this by removing the human element. The team knew the private training experience had to stay personal.
The biggest thing I want to protect for the private client experience is not making it feel automated—still making it efficient, but keeping that very warm community feel. With appointments, it will make it a lot more efficient to get a client booked, but we’ll still keep that human connection.
Ray Brandt,
Vice President, LiveMetta
Remove friction without removing people
Mariana Tek Appointments gave LiveMetta a new way to operate. Instead of relying on staff to coordinate every booking, clients and instructors now take action directly.
At the same time, LiveMetta centralized operations across every location. The team replaced spreadsheets with real-time visibility into instructor availability and standardized how scheduling works across studios.
What used to require constant coordination now happens in one system.
Faster booking drives real growth
Clients feel the difference immediately. They manage their own schedules, book sessions, and make changes on their own time. They no longer wait for a call back or rely on staff to take action. The experience feels seamless, but it still feels personal. The team continues to deliver thoughtful onboarding and strong instructor relationships. The technology supports the experience instead of replacing it.
That shift changes how the business runs. Fewer delays mean more sessions get booked. Less back-and-forth means less operational overhead. Instructors spend more time with clients and less time coordinating logistics. Managers and front desk staff focus on higher-value interactions instead of scheduling.
LiveMetta didn’t add more demand. They removed the friction that prevented it from converting.
LiveMetta didn’t compromise on experience to grow. They built a model that protects it.
With Mariana Tek Appointments, they turned private training into a scalable, efficient, and experience-first growth engine—one that keeps the human connection at the center while removing everything that gets in its way.
Next Steps: Elevate Your Fitness Studio
Inspired by LiveMetta? Don’t miss your chance to elevate your own boutique fitness studio and meet your goals. Book a demo today and discover how Mariana Tek can be the game-changer your studio needs to scale effectively and efficiently.
Article by Maddy Crouch
First published: May 13 2026
Last updated: May 13 2026