The Seamless Experience of Switching to Mariana Tek 

The team at Mariana Tek lives and breathes the fitness industry. Not just as software providers, but as instructors, enthusiasts, and small business owners ourselves. We deeply respect the passion that drives fitness entrepreneurs, and we understand the intense competition you face in standing out. 

Switching platforms is a big deal. We get it. That’s why our onboarding isn’t an afterthought – it’s a craft. We take the time to understand your studio, tailor the setup to your fitness needs, and guide you through the process. You’re never left guessing what’s next.   

We’ve invested heavily in our onboarding process, because it matters. From the structure we’ve built, to the way our clients talk about it, we’re proud to deliver an experience that feels seamless, not stressful. We wanted to share more through a Q&A with Lauren Everett, Senior Director of Customer Onboarding and the brains behind our onboarding strategy and process! 

A Q&A With Mariana Tek’s Onboarding Program Architect, Lauren Everett 

Q: How would you describe the Mariana Tek onboarding experience? 

Lauren: It’s a very high-touch, white-glove process. We take the time to deeply understand each client’s unique business. Our onboarding isn’t about rushing clients through—it’s about tailoring the system to match their operations and goals. 

Q: What sets Mariana Tek’s onboarding apart from competitors like Mindbody? 

Lauren: Many competitors do a data dump and just say, “You’re live.” We’re different. We do prep work—like a dry run migration—so clients can preview what their setup will look like. We review data with them, not for them.  

And we’ve streamlined migration to minimize downtime—typically less than a day—while other platforms might keep you offline for several. Your studio can keep classes running while we handle the switch, and we’ll have everyone fully trained in the platform well before migration day so you’re really set up to win. 

Q: What is the onboarding process like from start to finish? 

Lauren: It’s broken into three core phases: 

Q: What kind of support do clients receive on launch day and immediately after? 

Lauren: On Day 1, we have an hour-long check-in call to answer questions. Clients also continue working closely with their onboarding specialist o ensure a smooth transition.  

Q: How do you manage expectations around time and effort required from the client? 

Lauren: We provide a timeline that breaks down the weekly commitments—calls, training, data collection—so it’s all manageable. We want clients to know exactly what to expect and when. 

Q: What’s some feedback you’ve received from clients about onboarding?

Lauren: Clients really appreciate the clear process and defined timeline we provide from the beginning. They also love how readily available and hands-on our team is. One client recently mentioned how difficult changing software can be, and how she was nervous to announce the change to her business partners and staff. She was thrilled that Mariana Tek  joined her for the announcement meeting to answer questions. This owner felt supported, not overwhelmed — and that changed her whole perspective on the experience.

If you’re a boutique fitness leader who truly cares about the client experience you provide and the brand you’re building, it’s time to make the switch to Mariana Tek. Our expert onboarding specialists will have your staff trained, your clients engaged, and your studio growing before you know it. 
 

Get in touch and we’ll help you bring your vision to life.